Not receiving emails from the site

Some email programs will automatically send emails from unknown senders to your junk mail. To start double check your junk/spam email folder for any emails coming from  If you find mail from us in there you should be able right click the message and specify that it is not junk (in most email programs).

If that does not work you can add Mark Finch Learning to your safe senders list by using the following steps:

Outlook 2013 and newer

  1. On the Home tab and in the Delete group click Junk
  2. On the sub menu click Junk Email Options
  3.  Click the Safe Senders tab.
  4. Click add and enter to add us to your safe senders list.
  5. Click OK.

Outlook 2007 and earlier

  1. On the Tools menu, click Options.
  2.  On the Preferences tab, under E-mail, click Junk E-mail.
  3.  Click the Safe Senders tab.
  4. Click add and enter to add us to your safe senders list.
  5. Click OK.


  1. Click on the big “Gmail” top right and select “Contacts”
  2. Click on the “New Contact” button on the left
  3. Fill in the contact card with the name (e.g. Mark Finch Learning) and the email address


To test that our emails do not get sent to spam you can request a password reset by following these steps:

  1. Log out of the website by clicking on this link.
  2. Then click this link to request a password reset and use the email address you used to create an account.
  3. Check your email for the confirmation link. The subject will be [Mark Finch] Password Reset and the sender should appear as Mark Finch <>
  4. Do not click the link in the email unless you want to reset your password.  To stay with your current password you can just ignore this email.

If this does not help please fill out the form below and we will be happy to assist you.

Category: General

← Not receiving emails from the site

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