Video playback has audio only

Video playback has audio only

Posted in on 01 Nov'16

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If you are having problems with video playback when logged in to your account please try the following options: Option 1: Try a different browser Sometimes browser settings can have an effect on video playback.  The quickest way to see if your specific browser is the problem is to try another one. Google Chrome Mozilla Firefox Internet Explorer Apple Safari Option 2: Clear your browser cache Your browser has a folder in which certain items that have been downloaded are stored for future use (referred to as the browser cache). When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster.  Problems can arise if the website content has been updated and is no longer compatible with items in your cache which is why it’s a good habit to clear it every so often. Full instructions on how to do this in every major browser can be found at Option 3: Disable hardware acceleration If clearing the cache does not work then a browser setting called hardware acceleration could be the culprit, especially with older video cards ( over two-three years old ) but even newer cards can have this issue. Try this solution depending on your browser. Chrome Open your Chrome browser and type the following in the URL bar: chrome://flags Then, scroll down until you see the setting “Disable hard-ware accelerated video decode.” Look for the …

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